My first plate crate included an item that was supposed to be a free gift and I had to reach out to CS. I thought my subscription was canceled and got a shipment I did not want. I contacted customer service to try to cancel it and they would not. Now the box arrived, and it's a duplicate of a box my son already has. I keep going back-and-forth over emails trying to get it resolved and nothing has been handled 100%. This is very frustrating. Why would I want 2 identical boxes fir my son? I want to return this plate crate for a refund!