Damaged, lost, or stolen crates
This happens during the shipping process unfortunately. It is very uncommon, but never the less we are here to make it right!
If your Crate arrives damaged or if your tracking link shows delivery and it has not been delivered, just let us know and provide us with a picture of the Crate with the missing or Damaged items (this image helps us file a claim with the carriers that delivered your Crate)
If your Crate is supposed to be delivered always make sure you check with your household to see if someone grabbed the Crate without letting you know. Kids get fired up when their Crate arrives and sometimes they never let their parents know that they received it!