Shipping Timelines

All new Plate Crate orders ship within 1-2 business days via USPS Priority Mail out of our Headquarters in Salem, Ma. You will receive a tracking email with shipping updates when your order ships. If you did not receive an email, please reach out to as your email could have been typed incorrectly.

Need help tracking you order?

If your order has shipped you will receive an email with your current tracking link from USPS. You can also open a chat at and click our quick reply “Track Order” button. You can also email with the header “Where is my order” and you will receive an automated email with your tracking info.

Gift Cards

Gift Cards are only valid in our marketplace and not valid for use of subscriptions. Gift cards are digital. Once the gift the card is purchased you will receive an email that contains instructions to redeem at checkout. Our gift cards have no additional processing fees.

Link to Physical Gift Certificate for purchased Plate Crate

This is a printable certificate containing gift amount, name, and who its from, so you can give to your loved one.

Coupon Codes

All holiday coupon codes for Plate Crate Subscriptions are automatically added at cart or checkout. You do not need to input any codes yourself. You are unable to combine coupon codes. Any automated discount code will be the highest possible discount currently active.

Difference between a Plate Crate Subscription and a Give a Gift.

Plate Crate subscriptions automatically renew. Give a gift Plate Crates are a one time purchase with no subscription and will expire after the allotted amount of crates are shipped.

Shirt Size Guide

If you are between sizes please size up as shirts tend to run small.

Customer service

We typically respond within 24 hours. Our current average resolution time is 11 hours 42 minutes. Contact  
Open a chat at
Text us at 617 684 6116